Booking

You have the possibility to book classes six days before the class starts. If you want to be sure to get a ticket we recommend you to make a booking. You may have 8 bookings active. Failure to cancel your booking more than three times will result in your card being blocked from the booking system for 30 days. Reactivation of your card before the end of the 30-day period costs 50 SEK.

What rules apply when booking classes?

• Bookings can be made via our website on the schedule page (Schemasidan) found in the menu bar, or at Gerdahallen via a ticketing station or speaking with someone at the reception desk.
• Bookings can be made as early as six days in advance until one hour before the class starts.
• Tickets to the booked class can be collected in any of the ticketing stations no earlier than two hours before the class starts.
• If you have not collected your ticket at least 11 minutes before the start of the class, your booking will be void and your space will be released.
• Members can have up to four active bookings per day, and two active bookings per activity type.
• Members can also collect a ticket from any of our ticketing stations as early as two hours before the start of the class up until the class starts without having made a prior booking if spaces are still available. 
• Cancellations must be made no later than one hour before the start of the class. Cancellations are done via our website or the reception desk. At times of high volume the reception staff may not be available by phone. It is your responsibility to cancel on time. Failure to cancel your booking will result in your card being blocked from the booking system for 30 days. Reactivation of your card before the end of the 30-day period costs 50 SEK.

How to log in

To log in to our website or mobile web, you need to provide a username and password. Your username is your e-mail adress. Your password is your Swedish personal ID number (personnummer) using only the first 8 digits (YYYYMMDD). This is your default password unless you change it yourself.

*NB! The same rules apply for all spinning classes, except that you do not need to collect a printed ticket. Instead, bookings are registered on your membership card. You activate your booking in the ticketing station at least 10 minutes before the class starts in order to pass through the gate to Lilla salen.